the "ci_session" session is lost, enter from a mobile device

Hello,
I have an application with codeigniter 3 with hmvc MX, I'm using the table ci_session to manage my control of users to the system, when I login from my computer from any browser enter ok, but when I start session from an Android phone (not all) is lost the session and it does not let me enter the system, for example I start from a huawei with chrome and it does not allow me to enter, but, if I browse in incognito mode from the same chrome if it lets me login.

I never had this and I do not see any sense, because in some cell phones if the session starts and in others it does not?

I use php 7, mysql, ubuntu in instance of aws

MANY THANKS I HOPE YOU CAN HELP ME!

  table ci_session.PNG (Size: 10.63 KB / Downloads: 1)

  config db.PNG (Size: 7.71 KB / Downloads: 1)

  config cookie.PNG (Size: 5.14 KB / Downloads: 1)